Uploading a new photo avatar

BlaiseinLondon

Hello. How do I change my avatar picture please? I follow 'change picture/upload new picture' without any difficulty but nothing actually changes. Using a MacBook in case that's relevant. Thanks in advance.

Doublethink

@pease is the person who knows most about the tech side. It’s been a while since I changed mine but I dimly remember you may need to ensure the aspect ration of the image is right for the software.

BlaiseinLondon

Thank you. What's surprised me is that I'm not getting an error/advice message - it's just that nothing happens!

pease

A possible cause is that the image (file) size is too large, which doesn't always generate a visible error. Try significantly reducing the size (eg by reducing the resolution) and giving it another go.

BlaiseinLondon

Thanks.