Windows 11

I've had my head in the sand with the impending deadline in less than a month or so for end of support for windows 10. My PC says it can support it, but when I've trid to upgrade it fails with an error message to say something like there might not be enough memory available to apply the update. I can't remember exactly message. And don't really know how to get the message to come back.

I know we have some confident techie types here so I was hoping someone could advise me, (if that's allowed?)

Comments

  • Try again and take down the error message (use your phone camera) to do a search for the cause.
    Sometimes it works on a repeated try, but I think you have already tried multiple times.
  • There may be a PC repair shop which can help. We have an independent one here which has helped me out in the past when I haven't wanted to bother my daughters with an IT issue.

    I've always bought something or paid for them to do something so as not to treat them as a free IT advice service.
  • ArethosemyfeetArethosemyfeet Shipmate, Heaven Host
    Try again and take down the error message (use your phone camera) to do a search for the cause.

    This. Very few errors are unique, and most have fairly simple solutions.

    (and, to let you into a secret, those of us considered 'good with computers' are just Googling stuff anyway; we just have enough knowledge to reassure ourselves that the proposed solution is at least harmless)
  • Jackie SilverJackie Silver Shipmate Posts: 2
    Check that you have some free space available on the disk that Windows is installed on (usually C:) - go to "This PC" -> right click on "Windows (C:)" -> Properties -> Disk Cleanup should free up a bit, I'd usually aim to keep at least 10%-20% free to give the machine a bit of room.
  • Two of the things that separates Windows 11 from previous versions is that it requires both Secure Boot and Trusted Platform Module v 2.0 (TPM 2.0) to be active. Most relatively recent computers have these capabilities built into them but in many cases they're turned off when the machines are shipped. I've included links to Microsoft's instructions on how to activate both of these features. This is purely anecdata, but in my limited experience this seems to be the most common stumbling block for computers that are otherwise capable of running Windows 11.
  • When I was told to get my Windows 10 work laptop updated to Windows 11 I said to the IT tech person who was doing it 'they say Windows 10 won't be supported from around October ' and they replied 'Oh Microsoft have been saying for ages that Windows 10 soon won't be supported and I don't believe it '.
    Make of that what you will!
  • ArethosemyfeetArethosemyfeet Shipmate, Heaven Host
    There is a certain element of truth in that Microsoft want people to believe that support is going to end in order to force people to upgrade but they are already offering paid extended support so it's not out of the question that they extend this further even at this stage. My inkling is that they're probably serious about their intent, but might slip out a few security updates after the official end of support if numbers of installs hold up and/or any major vulnerabilities are detected. If there were a critical exploit in, say, the implementation of TLS1.3 I think they'd patch it regardless.
  • My work laptop has been supposed to update automatically for at least a month or so. Nothing yet. It will probably decide to do it sometime when I’m in the middle of something crucial. :frowning:
  • I would value views from you Shipmates who are computer IT tech savvy;
    My work laptop (2019 Dell latitude) now has Windows 11. When you log in it says something like 'security zone: Windows Defender. I've never noticed any anti virus running eg McAfee.
    I need to buy myself a laptop for home use and I'm thinking of getting the same ie a brand new Dell Latitude, (mundane reasons eg I'm used to it incl keyboard and always been totally reliable) not the highest spec cos I don't do gaming or need anything super fast etc. It will come with Windows 11 and I want Microsoft Word so I guess I'll buy Microsoft 365 subscription.
    Do I need to buy anti virus eg McAfee as well??
  • KarlLBKarlLB Shipmate
    Merry Vole wrote: »
    I would value views from you Shipmates who are computer IT tech savvy;
    My work laptop (2019 Dell latitude) now has Windows 11. When you log in it says something like 'security zone: Windows Defender. I've never noticed any anti virus running eg McAfee.
    I need to buy myself a laptop for home use and I'm thinking of getting the same ie a brand new Dell Latitude, (mundane reasons eg I'm used to it incl keyboard and always been totally reliable) not the highest spec cos I don't do gaming or need anything super fast etc. It will come with Windows 11 and I want Microsoft Word so I guess I'll buy Microsoft 365 subscription.
    Do I need to buy anti virus eg McAfee as well??

    No. Defender is perfectly adequate.
  • ArethosemyfeetArethosemyfeet Shipmate, Heaven Host
    KarlLB wrote: »
    Merry Vole wrote: »
    I would value views from you Shipmates who are computer IT tech savvy;
    My work laptop (2019 Dell latitude) now has Windows 11. When you log in it says something like 'security zone: Windows Defender. I've never noticed any anti virus running eg McAfee.
    I need to buy myself a laptop for home use and I'm thinking of getting the same ie a brand new Dell Latitude, (mundane reasons eg I'm used to it incl keyboard and always been totally reliable) not the highest spec cos I don't do gaming or need anything super fast etc. It will come with Windows 11 and I want Microsoft Word so I guess I'll buy Microsoft 365 subscription.
    Do I need to buy anti virus eg McAfee as well??

    No. Defender is perfectly adequate.

    Agreed. I don't think I've used separate anti-virus since at least the release of Windows 10, possibly earlier.
  • KarlLB wrote: »
    Merry Vole wrote: »
    I would value views from you Shipmates who are computer IT tech savvy;
    My work laptop (2019 Dell latitude) now has Windows 11. When you log in it says something like 'security zone: Windows Defender. I've never noticed any anti virus running eg McAfee.
    I need to buy myself a laptop for home use and I'm thinking of getting the same ie a brand new Dell Latitude, (mundane reasons eg I'm used to it incl keyboard and always been totally reliable) not the highest spec cos I don't do gaming or need anything super fast etc. It will come with Windows 11 and I want Microsoft Word so I guess I'll buy Microsoft 365 subscription.
    Do I need to buy anti virus eg McAfee as well??

    No. Defender is perfectly adequate.

    Thank you!
  • Check that you have some free space available on the disk that Windows is installed on (usually C:) - go to "This PC" -> right click on "Windows (C:)" -> Properties -> Disk Cleanup should free up a bit, I'd usually aim to keep at least 10%-20% free to give the machine a bit of room.

    I think that's the problem then. There's only 6.66GB free out of 237GB.
  • ArethosemyfeetArethosemyfeet Shipmate, Heaven Host
    Check that you have some free space available on the disk that Windows is installed on (usually C:) - go to "This PC" -> right click on "Windows (C:)" -> Properties -> Disk Cleanup should free up a bit, I'd usually aim to keep at least 10%-20% free to give the machine a bit of room.

    I think that's the problem then. There's only 6.66GB free out of 237GB.

    Even if you can shift some files to a pen drive or an external hard drive chances are you can free up enough space and it will probably not need all the space once it's finished installing so you can put them back.
  • So whats the easiest way to find out whats taking up so much space that can be removed. Back in the old days we used to defrag disks regularly and watch everything settling down and freeing space, but I know with the solid state disks that doesn't apply. I have both OneDrive and Google drive as well, by the way, which I thought meant that there was less files held locally ...but what do I know?
  • You can use the magnifying glass icon at the bottom of your screen to search for "storage", which will show you how your memory is being used. It will also offer you options for how to clean things up or move things around. It's common for me to have a lot of memory being devoted to temporary files (things downloaded for my work, then returned and never needed again; and also internet spots that I've visited and never intend to go back to, so why is my machine holding data from them? grrrrrr.) You can also clear out your recycle bin from this page--that is, the place that holds "ghost files" of things you've deleted but the machine thinks you might want to resurrect some day, such as photos and videos (images can take up LOT of room).
  • So whats the easiest way to find out whats taking up so much space that can be removed. Back in the old days we used to defrag disks regularly and watch everything settling down and freeing space, but I know with the solid state disks that doesn't apply. I have both OneDrive and Google drive as well, by the way, which I thought meant that there was less files held locally ...but what do I know?

    Defrag doesn't really free space, it just consolidates free space into larger blocks. I'd check things like Downloads (right click and select properties to see how much space is being used by a folder), Documents and even Desktop if you have a tendency to store things there, and then drill down once you spot folders using up an unexpected amount of space.
  • ArethosemyfeetArethosemyfeet Shipmate, Heaven Host
    So whats the easiest way to find out whats taking up so much space that can be removed. Back in the old days we used to defrag disks regularly and watch everything settling down and freeing space, but I know with the solid state disks that doesn't apply. I have both OneDrive and Google drive as well, by the way, which I thought meant that there was less files held locally ...but what do I know?

    One Drive and Google Drive can both store local copies of files you save to them, depending on how they're configured.

    My usual go-to is to search for *.* and then sort by size and scrutinise the largest files, but that's because I've usually got some ISO (disk image) files sitting around.
  • Before you do anything, take the standard advice and make a backup copy of all your important files. That way if you accidentally mess anything up, you don't have to freak out.
  • Do you empty your recycle bin?
    The file manager application has a menu item "Clean up". It will show you how much disc space you can recover, which may be sufficient to allow the W11 upgrade.
  • KarlLBKarlLB Shipmate
    edited September 20
    So whats the easiest way to find out whats taking up so much space that can be removed. Back in the old days we used to defrag disks regularly and watch everything settling down and freeing space, but I know with the solid state disks that doesn't apply. I have both OneDrive and Google drive as well, by the way, which I thought meant that there was less files held locally ...but what do I know?

    There's a program (free) called WinDirStat which will do exactly that.

    Make sure you download it from the original page - not some dodgy download site - I would get the .msi from https://windirstat.net/download.html and install that. You almost certainly want the Intel 64 bit version.

    Secondly, when you run it, right click and run as Administrator. This is necessary for the program to see everything.
  • I'm reading thru this thread with some bemusement. I'm still using Windows 8.1 which does everything I need in terms of WP and manipulating photos for my articles. Microsoft leave me blessedly alone. Why do I need to upgrade? (serious question)
  • KarlLBKarlLB Shipmate
    RockyRoger wrote: »
    I'm reading thru this thread with some bemusement. I'm still using Windows 8.1 which does everything I need in terms of WP and manipulating photos for my articles. Microsoft leave me blessedly alone. Why do I need to upgrade? (serious question)

    Because you haven't had any security updates since Jan 2023. Which in turn means that any booby-trapped website using an exploit discovered since then could do anything from nicking your personal data to using your computer to do whatever a bad actor the other side of the world wants it to do.

    Remember WannaCry in 2017? That was how that got into the NHS network.
  • ArethosemyfeetArethosemyfeet Shipmate, Heaven Host
    KarlLB wrote: »
    RockyRoger wrote: »
    I'm reading thru this thread with some bemusement. I'm still using Windows 8.1 which does everything I need in terms of WP and manipulating photos for my articles. Microsoft leave me blessedly alone. Why do I need to upgrade? (serious question)

    Because you haven't had any security updates since Jan 2023. Which in turn means that any booby-trapped website using an exploit discovered since then could do anything from nicking your personal data to using your computer to do whatever a bad actor the other side of the world wants it to do.

    Remember WannaCry in 2017? That was how that got into the NHS network.

    Put another way: no need to upgrade so long as you stay off the internet.
  • Well I freed up some space by various means, downloaded the update again, it got about halfway through install then it said 'we can't tell if your PC has enough space to continue installing Windows 11. Try restarting Setup' then it stopped with this error message 'There were some problems installing updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x8031004a)'

    I did a quick search on that string and saw something about corrupted files, but its way past midnight now, and I'm gonna leave it for now....
  • KarlLBKarlLB Shipmate
    How much free space have you got? You need 35-40GB in my experience
  • DoublethinkDoublethink Admin, 8th Day Host
    edited September 21
    I remember when 1gb seemed massive !

    This was mildly interesting. Suggested you’d need a min of 25gb of you were not doing fancy workarounds.
  • ArethosemyfeetArethosemyfeet Shipmate, Heaven Host
    I remember when 1gb seemed massive !

    We were relatively late to PCs so our first had an 850MB hard drive. We soon got tired of having to uninstall a game every time we wanted to install a new one so my dad ordered a 4.3GB drive, and we were well chuffed to be told that they were out of stock and be given a free upgrade to 6.1GB.
  • I will probably pay the $30 fee to have Microsoft protection for a year after the end date.
    My Gigabyte Motherboard is failing and uses DDR2 memory. A relation gave me a discarded HP Pavilion which uses DDR3 (ok, still old) RAM, but an SSD makes it run much faster, but it still can't run Windows 11.
  • In other news, my work laptop updated today. A long process, and my heart almost stopped near the end when the update status indicated “rollback”. But somehow it got past that and we’re finally done.
  • Marsupial wrote: »
    In other news, my work laptop updated today. A long process, and my heart almost stopped near the end when the update status indicated “rollback”. But somehow it got past that and we’re finally done.

    Great!
  • KarlLBKarlLB Shipmate
    Marsupial wrote: »
    In other news, my work laptop updated today. A long process, and my heart almost stopped near the end when the update status indicated “rollback”. But somehow it got past that and we’re finally done.

    Probably your IT department used MECM to run a task sequence to do the update - that's how we did north of 3000 over a few weeks. That will include a Rollback section for if it failed, so you see that section on screen as it decides whether the upgrade was successful.
  • I've found a YouTube video that seems to provide step by step instructions for various strategies to deal with the particular error code I'm getting when I try to upgrade. Karl or somebody else who understands this, could you please have a look and check its pukka before I attempt to try these steps. Thanks https://youtu.be/9BVd9-svk9o?si=dTQNjLdI1oabdb08
  • KarlLBKarlLB Shipmate
    I've found a YouTube video that seems to provide step by step instructions for various strategies to deal with the particular error code I'm getting when I try to upgrade. Karl or somebody else who understands this, could you please have a look and check its pukka before I attempt to try these steps. Thanks https://youtu.be/9BVd9-svk9o?si=dTQNjLdI1oabdb08

    I've never found those steps remedy anything.

    Personally I'd go to the MS download site and create install media on a USB stick, then run the windows setup from within your existing OS - just make sure you pick the option to keep your files and settings.

    https://support.microsoft.com/en-gb/windows/create-installation-media-for-windows-99a58364-8c02-206f-aa6f-40c3b507420d
  • Well here's a surprise. I tried installing the update again today (mainly just to confirm there was still a problem) and it worked! I am now on windows 11. Thanks for all the supportive suggestions anyway
  • Well done!
  • My new laptop has arrived and I need to set it up. I've decided I don't need Microsoft Office aka Microsoft 365 as I only need Microsoft Word. The internet tells me I can buy that from Microsoft Store for a one off payment. Anyone got any experience of doing this?
  • KarlLBKarlLB Shipmate
    Merry Vole wrote: »
    My new laptop has arrived and I need to set it up. I've decided I don't need Microsoft Office aka Microsoft 365 as I only need Microsoft Word. The internet tells me I can buy that from Microsoft Store for a one off payment. Anyone got any experience of doing this?

    I wouldn't. I'd either use Google docs (or similar) online or LibreOffice (free). Word as a standalone may not save you any money over the whole suite anyway.
  • KarlLB wrote: »
    Merry Vole wrote: »
    My new laptop has arrived and I need to set it up. I've decided I don't need Microsoft Office aka Microsoft 365 as I only need Microsoft Word. The internet tells me I can buy that from Microsoft Store for a one off payment. Anyone got any experience of doing this?

    I wouldn't. I'd either use Google docs (or similar) online or LibreOffice (free). Word as a standalone may not save you any money over the whole suite anyway.

    Thanks, Karl
  • LatchKeyKidLatchKeyKid Shipmate
    KarlLB wrote: »
    Merry Vole wrote: »
    My new laptop has arrived and I need to set it up. I've decided I don't need Microsoft Office aka Microsoft 365 as I only need Microsoft Word. The internet tells me I can buy that from Microsoft Store for a one off payment. Anyone got any experience of doing this?

    I wouldn't. I'd either use Google docs (or similar) online or LibreOffice (free). Word as a standalone may not save you any money over the whole suite anyway.

    I think google docs is ok if you require only simple formatting, and it's easy to share with others. If you need close comparability with Word, I would use LibreOffice Writer.
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